Refund and Returns Policy

Effective Date: 2025-03-08

At EliteCollectionBD, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy carefully.

1. Returns

  • We accept returns within 7 days of the delivery date.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Products such as perishable goods, intimate or sanitary items, and custom-made products are non-returnable.
  • To initiate a return, please contact our customer support at contact@elitecollectionbd.com with your order details.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days to the original payment method.
  • Shipping costs are non-refundable, unless the return is due to a defective or incorrect item.

3. Exchanges

  • If you receive a defective or damaged item, we offer free exchanges.
  • Contact us within 48 hours of receiving your order to request an exchange.
  • If the exact item is unavailable, you may choose a replacement or receive a refund.

4. Cancellations

  • Orders can be canceled within 24 hours of placement without any charges.
  • If the order has already been processed or shipped, cancellations will not be accepted.

5. Late or Missing Refunds

  • If you haven’t received your refund within the specified period, please check with your bank or payment provider first.
  • If you still have not received your refund, contact us at contact@elitecollectionbd.com for assistance.

6. Contact Us

For any questions regarding our Refund and Returns Policy, reach out to us:

Thank you for shopping with EliteCollectionBD. We appreciate your trust and support!